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NetVigil v3.6

Table of Contents

Fidelia NetVigil™ Overview

1.1 Introduction

1.2 NetVigil Architecture

1.3 Overview of System Operation

1.4 NetVigil Terms

Installation and Upgrade Guide

2.1 Overview

2.2 Supported Platforms

2.3 Recommended Hardware

2.3.1 Disk Space Requirements

2.3.2 Sizing Considerations for Large Sites

2.4 Additional Software Requirements

2.5 System Performance Tuning

2.5.1 Increasing Java Memory (JVM) Size

2.5.2 System Security Issues

2.6 First-time Installation

2.6.1 Planning Checklist

2.6.2 Linux & Solaris Installations

2.6.3 Windows Installation

2.7 Upgrading From Previous Versions

2.8 Quick Start

2.9 What Next

Scheduled tasks (cron jobs)

Configuration and Operations

3.1 Overview

3.2 Installing A New License Key

3.3 Starting/Stopping NetVigil

3.3.1 Starting the system

3.3.2 Stopping the system

3.3.3 Verifying proper operation

3.4 Configuration Files

3.4.1 Application installation path

3.4.2 BVE Config Database host/location

3.4.3 Logging configuration

3.4.4 Test Definitions & Defaults

3.4.5 Web application external help

3.4.6 Web application external authentication

3.4.7 DGE Identity

3.4.8 DGE controller port/password

3.4.9 EDF server port/password

3.4.10 ISM server port/password/files

3.4.11 E-mail servers

3.4.12 Web server TCP/IP port

3.4.13 Web User Interface Appearance

3.4.14 Customizing Device Tag Labels

3.5 Network and Topology Discovery

3.5.1 Configuring Scope of Discovery

3.5.2 Manual Batch Creation of Devices and Tests

3.6 Monitoring Log Files

3.7 Processing SNMP Traps

3.7.1 Trap Handler Configuration

3.7.2 Loading Enterprise MIBs for SNMP Traps

3.8 Windows monitoring using WMI

3.8.1 Overview

3.8.2 Installing the NetVigil WMI Query Server

3.8.3 Configuring NetVigil for WMI Monitoring

3.8.4 Troubleshooting

3.9 Setting up Apache Monitor

Editing NetVigil Configuration

3.10 Alphanumeric Paging

3.10.1 Modem Configuration

3.10.2 Paging Central Configuration

3.11 SSL Support on Web Application

3.12 Maintenance Tasks

3.12.1 Database backup/restoration

3.13 Operating NetVigil Behind Firewalls

3.13.1 Requirements for the BVE Provisioning Database

3.13.2 Requirements for Web Server(s)

3.13.3 Requirements for DGE (monitors)

3.14 NetVigil Operation in NAT Networks

Users and Departments

4.1 Security Model Overview

4.1.1 End-users and Departments

4.1.2 User-Classes and Privileges

4.1.3 Administrators and Admin-Groups

4.1.4 Admin-Classes and User-Class Mapping

4.1.5 Superusers

4.2 Putting it all Together: A Case Study

Case Study: End-users and Departments

Case Study: User-Classes and Privileges

Case Study: Administrators and Admin-Groups

Case Study: Admin-Class to User-Class Mapping

Case Study Diagram

4.3 Managing the Security Model

4.3.1 Managing User-Classes

4.3.2 Managing Departments

4.3.3 Managing End-Users

4.3.4 Managing Admin-Classes

4.3.5 Managing Admin-Groups

4.3.6 Managing Administrators

4.3.7 Representing Users

Administrator Action Profiles & Thresholds

5.1 Overview

5.2 Action Profiles Created by End-Users

5.3 Action Profiles Created by Administrators

5.3.1 User-Class Action Profiles

5.3.2 Administrator Action Profiles

5.3.3 Comparing User-Class and Administrator Action Profiles

5.4 Thresholds Configured by Administrators

5.4.1 User-Class Default Thresholds

5.4.2 Admin and SLA Thresholds

5.5 Managing Action Profiles and Thresholds

5.5.1 Managing User-Class Action Profiles

5.5.2 Setting Default Action Profiles and Thresholds for User-Classes

5.5.3 Managing Administrator Action Profiles

5.5.4 Setting Admin Action Profiles and Thresholds

5.5.5 Setting SLA Action Profiles and Thresholds

DGE Management

6.1 Configuring Data Gathering Engines (DGEs)

6.1.1 Configuring a New DGE

6.1.2 Changing DGE Database Type

6.1.3 Changing DGE Aggregation Scheme

6.1.4 Disk Space Requirements for DGE Aggregation

6.2 Adding DGE into BVE database

6.2.1 Adding Locations and DGEs via web

6.2.2 Understanding DGE Load Balancing

6.3 Using the DGE Controller

6.3.1 Monitoring DGE operation/capacity

6.4 Upgrading DGE Hardware

Administrator Web Guide

7.1 NetVigil Administration Basics

7.1.1 Logging In

7.1.2 Department Status Summary View

7.1.3 Device Status Summary View

7.1.4 Test Summary View

7.1.5 Event Logs

7.2 Administrative Reports

7.2.1 Management Reports

User Audits

Advanced Topics

8.1 Creating Read-Only Devices

8.2 Smart Notification

8.3 Device Dependency

Dependency Restrictions

8.4 External Help

8.5 High Availability Configurations

Troubleshooting

9.1 Troubleshooting the DGE - ProvDB Connection

9.2 Log Files Used in Troubleshooting

Integrating with External Applications

10.1 HP OpenView Network Node Manager

10.1.1 Introduction

10.1.2 Limitations

10.1.3 Importing Devices From NNM

10.1.4 Setting Up Automatic Node Synchronization

10.2 NOCOL/SNIPS

Supported Monitors and Tests

11.1 Overview

11.2 Available Monitors

11.2.1 Network Monitors

11.2.2 Server Monitors

11.2.3 Application Monitors

11.2.4 Custom Monitors

External Data Feed (EDF) Monitors

Input Stream Monitors (ISM)

Plugin Monitor Framework

11.3 WMI Variables Supported

11.4 SNMP MIBs Supported

11.4.1 RFC/Standard MIBs

11.4.2 Vendor-Specific MIBs

NetVigil Web Interface

12.1 Introduction

12.1.1 Permissions & User-Classes

12.2 Logging In

12.2.1 The NetVigil Web Interface

12.2.2 Site Map

Real-time Status Monitoring

13.1 Introduction

13.1.1 NetVigil Terms

13.2 NetVigil Status View

Test Timeouts

Test Timeouts

13.2.1 Device Status Summary View

13.2.2 Test Summary View

13.2.3 Test Details View

13.2.4 Service Container Summary View

13.2.5 Device Display Filters

13.2.6 Device Comment Field

13.2.7 Context-sensitive Help or Action

13.3 Event Logs

13.4 Alarms & Messages

Manage NetVigil

14.1 Managing Devices

Auto-Update for Device Capacity Change

14.2 Managing Standard Tests

14.2.1 Before You Provision Tests

14.2.2 Test Autodiscovery

14.2.3 Grouping Tests by Subtype

14.2.4 Configuring Test Schedules

14.3 Managing Advanced Tests

14.3.1 Monitoring Log Files for Patterns

14.3.2 Processing SNMP Traps

14.3.3 URL Transaction Tests

14.3.4 Advanced SNMP Tests

14.3.5 Advanced Port Tests

14.3.6 External Tests

14.4 Suppressing Tests

14.5 Smart Thresholds Using Baselining

The Baseline Data Set

Managing Baselines

14.6 Managing Service Containers

Device Tags

Rule-Based Device Containers

14.7 Managing Action Profiles

14.8 Managing Account Preferences

Reports

15.1 Summary Reports

15.1.1 Technical Summary Report

15.1.2 Business Impact Summary

15.2 Advanced Reports

15.2.1 Fault Management Reports

15.2.2 Performance and Capacity Planning Reports

15.2.3 SLA Reports

15.2.4 Alarm Reports

15.2.5 Stored and Scheduled Reports

15.3 Custom Reports

15.4 Sample Reports

15.4.1 Instability Report

15.4.2 Test Performance Detail

15.4.3 Trend Analysis Reports

15.4.4 Event Correlation Report

The Panorama Client

16.1 About Panorama

16.2 Installing and Removing Panorama

Software Requirements

Recommended Hardware

NetVigil Compatibility and Licensing Requirements

16.3 Getting Started with Panorama

16.3.1 The Panorama Interface

16.3.2 Refreshing Device and Service Container Status

16.3.3 Adjusting the Display

16.4 Topology Layout

16.5 Container Layout

BVE FlexAPI Protocol Reference

17.1 Overview

17.1.1 Connecting to the Server

17.1.2 Disconnecting from the server

17.2 Command/Reply formatting rules

Client Command Format

Client Command Format

Server Response Format

17.2.1 Client Commands

Login

Logout | Quit

Action.create

Action.update

Action.delete

Action.list

AdminGroup.x

AdminClass.create

AdminClass.update

AdminClass.delete

AdminClass.list

Container.status

Department.create

Department.update

Department.delete

Department.suspend

Department.resume

Department.list

Device.create

Device.update

Device.delete

Device.suspend

Device.resume

Device.list

Device.status

DeviceDependency.create

DeviceDependency.delete

DeviceDependency.list

DGE.create

DGE.update

DGE.delete

DGE.list

Event.list

Location.create

Location.update

Location.delete

Location.list

Result.list

Test.create

Test.update

Test.delete

Test.suspend

Test.resume

Test.suppress

Test.list

Test.status

User.create

User.update

User.delete

User.list

User.represent

UserClass.create

UserClass.update

UserClass.delete

UserClass.list

17.3 Example

External Data Feed (EDF) Reference

18.1 Overview

18.1.1 Connecting To The Server

18.1.2 Disconnecting From the Server

18.1.3 Command-reply Formatting Rules

Client Command Format

Server Response Format

18.2 Client Commands

Login

Logout | Quit

Result.insert

18.3 Example

Input Stream Monitor (ISM) Server Reference

19.1 Overview

19.1.1 Connecting to the Server

19.1.2 Disconnecting from the Server

19.2 Command-reply Formatting Rules

Client Command Format

Server Response Format

19.3 Client Commands

Login

Logout | Quit

Message.insert

NetVigil Perl API

20.1 Introduction

20.2 NetVigil::ExternalData - EDF API

20.2.1 Methods

new

GetErrorMsg

Login

Logout

InsertResult

20.3 NetVigil::Message - ISM API

20.3.1 Methods

new

GetErrorMsg

Login

Logout

InsertMessage

20.4 NetVigil::Provisioning - BVE API

20.4.1 Methods

new

GetErrorMsg

GetResultCount

GetResultRef

GetResultSet

Login

Logout

CreateX, ListX, UpdateX, DeleteX, SuspendX, ResumeX

20.5 Examples

Plugin Actions

21.1 Overview

21.2 Creating New Plugin Actions

Plugin Monitors

22.1 Overview

22.2 Adding A New Test Type

22.3 Creating A New Plugin Java Monitor

22.3.1 Overview

22.3.2 Configuration File Format

22.3.3 Writing The Plugin Class

22.3.4 Setting up the Plugin Package

22.3.5 Provisioning Plugin Tests

22.4 Creating A New Plugin Script Monitor

22.4.1 Configuration File Format

22.4.2 Writing The Plugin Script

External Authentication

23.1 Overview

23.2 Authentication Plugin Java Class

23.3 Authentication Plugin Script

23.4 Web Portal Authentication

23.5 Architectural Description

Installing SNMP Agents

A.1 Windows 2000/XP

A.2 Linux x86

A.3 Solaris Version 2.6 or Higher

A.4 Pre-compiled SNMP agents

Supported Action Plugins

B.1 Remedy ARS Plugin

B.1.1 Pre-requisites

B.1.2 Installation

B.1.3 Configuration

B.1.4 Troubleshooting

B.2 RT Trouble Ticketing Plugin

B.2.1 Pre-requisites

B.2.2 Installation

B.2.3 Configuration

B.2.4 Troubleshooting


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